Secrets Akumal Riviera Maya ★★★★★

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Secrets Akumal Riviera Maya - Adults Only | Riviera Maya | Mexico

Carretera Federal 307 Chetumal- Puerto Juárez km 254 + 600, 77780 Akumal, Mexico

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Room choices in Secrets Akumal Riviera Maya

Secrets Akumal Riviera Maya Services

Internet WiFi is available in all areas and is free of charge.
Bathroom Toilet paper, Towels, Towels/sheets (extra fee), Bath or shower, Slippers, Private bathroom, Toilet, Free toiletries, Bathrobe, Hairdryer, Bath, Shower
Bedroom Wardrobe or closet, Alarm clock
Outdoors Outdoor fireplace, Picnic area, Outdoor furniture, Beachfront, Sun terrace, Terrace, Garden
Kitchen Coffee machine, Cleaning products
Room Amenities Socket near the bed, Clothes rack
Activities Bingo, Aerobics, Archery, Live sport events (broadcast), Live music/performance, Cooking class, Tour or class about local culture, Themed dinner nights, Bike tours, Temporary art galleries, Beach, Tennis equipment, Evening entertainment, Water sport facilities on site Additional charge, Nightclub/DJ, Entertainment staff, Snorkelling Additional charge, Diving Additional chargeOff-site, Canoeing, Darts, Karaoke, Table tennis, Billiards, Fishing Additional chargeOff-site, Hot tub, Golf course (within 3 km) Additional charge, Tennis court
Living Area Sofa, Seating Area, Desk
Media & Technology iPod dock, Flat-screen TV, Cable channels, Satellite channels, Telephone, TV
Food & Drink Coffee house on site, Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Breakfast in the room, Bar, Minibar, Restaurant
Parking Free private parking is possible on site (reservation is not needed)., Valet parking, Accessible parking
Reception services Private check-in/check-out, Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, 24-hour front desk
Entertainment and family services Board games/puzzles
Cleaning services Daily housekeeping, Trouser press Additional charge, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Fax/photocopying, Business centre, Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, Security alarm, Key card access, 24-hour security, Safety deposit box
General Shuttle service Additional charge, Grocery deliveries, Adult only, Minimarket on site, Designated smoking area, Air conditioning, Non-smoking throughout, Wake-up service, Tile/marble floor, Heating, Car hire, Laptop safe, Packed lunches, Lift, Fan, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service
Accessibility Lower bathroom sink, Toilet with grab rails, Wheelchair accessible, Entire unit wheelchair accessible
3 swimming pools Open all year, Pool with view, Heated pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Open all year, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas, Open all year, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas
Wellness Fitness classes, Yoga classes, Fitness, Spa/wellness packages, Foot bath, Spa lounge/relaxation area, Steam room, Spa facilities, Light therapy, Body wrap, Body scrub, Body treatments, Hair styling, Hair colouring, Hair cut, Pedicure, Manicure, Hair treatments, Make up services, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Hot tub/Jacuzzi Additional charge, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre, Sauna Additional charge
Languages spoken English, Spanish

Secrets Akumal Riviera Maya Terms and Conditions

Check-in From 15:00. Guests are required to show a photo identification and credit card upon check-in. You'll need to let the property know in advance what time you'll arrive.
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds Child policiesChildren are not allowed.Cot and extra bed policiesCots and extra beds are not available at this property.
Age restriction The minimum age for check-in is 18
Pets Pets are not allowed.
Groups When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property Cash is not accepted
To consider

Minimum check-in age is 18. Children below 18 are not allowed at this adults-only property.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Secrets Akumal Riviera Maya - Adults Only in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

Secrets Akumal Riviera Maya - Adults Only

Secrets Akumal Riviera Maya All Inclusive

Secrets Akumal Riviera Maya All Inclusive - Adults Only

Secrets Akumal Riviera Maya Hotel

Secrets Akumal Riviera Maya All Inclusive-Adults Only Hotel

Secrets Akumal Riviera Maya All Inclusive-Adults Only

How do I get the best price guarantee for Secrets Akumal Riviera Maya?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Secrets Akumal Riviera Maya. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Secrets Akumal Riviera Maya?

WiFi is available in all areas and is free of charge.

Is there free parking available at Secrets Akumal Riviera Maya?

Free private parking is possible on site (reservation is not needed)., Valet parking, Accessible parking

What are the outdoor activities at Secrets Akumal Riviera Maya

Outdoor fireplace, Picnic area, Outdoor furniture, Beachfront, Sun terrace, Terrace, Garden

What languages are spoken at Secrets Akumal Riviera Maya?

English, Spanish

What are the general services offered at Secrets Akumal Riviera Maya?

Shuttle service Additional charge, Grocery deliveries, Adult only, Minimarket on site, Designated smoking area, Air conditioning, Non-smoking throughout, Wake-up service, Tile/marble floor, Heating, Car hire, Laptop safe, Packed lunches, Lift, Fan, Barber/beauty shop, Ironing facilities, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service

Are pets allowed at Secrets Akumal Riviera Maya?

Pets are not allowed.

What credit cards are accepted at Secrets Akumal Riviera Maya?

Cash is not accepted

What is the check-in time at Secrets Akumal Riviera Maya?

From 15:00. Guests are required to show a photo identification and credit card upon check-in. You'll need to let the property know in advance what time you'll arrive.

What is the check-out time at Secrets Akumal Riviera Maya?

Until 12:00

100% real reviews of Secrets Akumal Riviera Maya

If you have any questions regarding the facilities or services provided at Secrets Akumal Riviera Maya, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

9,0
Purpose of trip: Leisure trip
What was the highlight of Secrets Akumal Riviera Maya
Still a great adults only resort (needs to define its target audience) and pay attention to detail
I will start by saying this is a great adults only resort. This was our third time here. The best part of the Hotel are the swimming pools, these are among the best swimming pools in the area (and we have been around), because you have so many options (the lazy pool is our favorite, although the main activity pool has the best views). The swimout room we selected gives you an additional kind of more private option for when the pools become too crowded. Another strong point is the food, although it remain an all-inclusive kind of food, the quality is above average, particularly all Mexican related food. The same with drinks. The third great thing is the staff, all of them are kind, ready to help and go the extra mile. We would like particularly thank our Concierge Alondra (kind and helpful), the pool concierge Antonio (cool and friendly), William (from seaside restaurant), and Ivonne and Felipe both pool waiters for being the best. Particularly Ivonne was so hard working and fast! One of our favorite parts of this hotel is it is really immersed in nature, the trees and plants are even more lush than previous times here. Also the beach Akumal well known for its turtles was without sargazo and looked very clean.
Compared to our previous two stays at Secrets Akumal, this is the first time it is operated by Hyatt, and we feel the Secrets brand has lost a bit its attention to details. It's small things but they add up. From the toiletries (we really loved the soap and shampoo of Secrets from before) to the snacks in the room (very random and only chickpea based, while in other rooms we saw nuts and chips), to some signs of aging in the rooms that should be taken care off for such a resort. We also used to get mosquito killer spray in the room, now they did not have, and also when asked for plug adaptor from European to American there was no available (had to buy one of horrible quality for 25 dollars in the shop) when in most hotels you have universal plugs these days. The rooms smell a bit to humidity (which is normal everywhere in this region), but they used to have some kind of scented candle or perfume sticks. So yes, small things, but if you have been here before you feel it has lost some details. Also this time around it was full of big groups celebrating birthdays, weddings, bachelor parties, etc. Therefore many places were louder and more crowded than usual making it less romantic, which is what Secrets brand stood for. We encountered at least 10 to 15 of such groups with 8 or more people per group. I wish the hotel would limit this or rebrand Secrets to an adults only party hotel rather than couples oriented hotel.
10,0
Purpose of trip: Leisure trip
What was the highlight of Secrets Akumal Riviera Maya
Fantastic stay and only made our holiday better than it already was.
Everything was fabulous from the time we arrived. The staff couldn’t do more for us. We saw plenty of turtles, which was our main reason for the Visit to Akumal. Generally food and drink was all excellent, only slight negative were the margaritas in a couple of the bars, but that’s just a minor thing. We loved every minute.
Nothing
10,0
Purpose of trip: Leisure trip
What was the highlight of Secrets Akumal Riviera Maya
The resort is great. Worth to travel and we had a nice vacation there.
The room is great. The resort is beautiful. The beach is great and we enjoy the ocean. All the stuffs are nice and we felt very welcomed. The food at the resort is great, there are lots of sea food options. We went snorkeling and saws lots of sea turtles with a great instructor Gaberial.
The sushi and sashimi at the japanese restaurant is not very good. At the checkin, there were sales people try to sale us the club membership and try to convince us to go to a sale pitch at the next day. We were tired and would like to go to our room first, maybe they could do this talk after we settle down at the hotel.
10,0
Purpose of trip: Leisure trip
What was the highlight of Secrets Akumal Riviera Maya
Highly recommend!
The staff were unbelievable, Antonio and Ana took amazing care of us everyday at the pool. Jesus remembered our drinks order at the swim up bar, and was incredibly friendly with each return visit. The food was amazing and we really enjoyed our stay!

- Secrets Akumal Riviera Maya - Adults Only -

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